If you face a bug that our support team fails to correct, you can request refund within 7 days of purchase. Before requesting the refund you must contact our support team with details of problem and all info needed to correct the problem. If you fail to do that, refund request will not be entertained. Refund request is entertained only once our support team fails to correct the problem.
REQUESTING REFUND:
Please provide following information along with the reason of refund request:
A. Information about the purchase:
1. Your Order id or Email address used for making payment
2. Time of purchase
3. Product purchased
B. Information about the problem:
1. Detailed information about the problem you are facing
2. Source code and binary data of your application or 3DS MAX scene
WE PROVIDE REFUND IN FOLLLOWING CASES:
1. When you get an error, and if we are not able to correct the error even after you provided all the information and data requested to access and correct the error.
Please note that, in this case refund is only given if you:
- Provide detailed information about your error, requested by our support staff, and description of operations we should do to see the error;
- Provide the entire source code (with libraries needed to compile it) and binary data (textures, models, scenes, scripts, shaders) of the application you are integrating Megaterrain into or 3D Studio MAX scene file which uses Megaterrain plugin (you must use the Internet to deliver required data to us).
2. If you accidentally bought the software more than once.
WE RESERVE THE RIGHT TO DECLINE REFUND REQUEST IN FOLLLOWING CASES:
1. When a user demands a refund immediately after buying the software, or informs us that he purchased wrong product.
2. When a user informs us about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons or giving vague reasons like he did not like it. This is because we offer evaluation versions of our products on the website. A user can try it before purchasing.
3. If the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software.
4. If a user demands a refund because he gets an error on a system which does not meet minimum system requirements for our software.
5. When a user demands a refund, after the above declared time.
6. If a user requests a refund due to a bug which presents in the list of known issues for the purchased product.
No refunds are issued for provided services (including customization and SDK integration) if provided services meet predefined specifications.
Upon confirmation of your request for a refund, you must destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software. All licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
We reserve the right to change the policy without any prior notice.
